1. Description of fault phenomena

There are two types of abnormal prompts when logging in with Apple IDs in many external areas:

  1. Log in to the mobile App Store, enter the correct account and password, and the window will pop up:This person is not active., repeated attempts failed;
  2. When logging in to the Apple Account Management page on the computer website, the account/password error is prompted. The query account display:This Apple ID is not activated。

Cause of failure: The account is judged to have abnormal operation by Apple system, triggering security ban restriction. It is impossible to completely restore the download and purchase rights only by resetting the password by yourself. You need to contact Apple official to manually unseal it.

2. Complete operation steps for official customer service to unblock

  1. Call Apple's official domestic customer service hotline:400-6668800
  2. According to the voice prompt, select the Apple ID special service channel and wait for the manual customer service to connect.
  3. Explain the account exception to customer service and provide the blocked complete Apple ID account.
  4. After registering information in the customer service background, the account login lock will be unlocked first. At this time, the account can only be logged in, and it is still impossible to download or purchase apps.
  5. The customer service transferred the Apple Care dedicated team to continue processing activation restrictions.
  6. Tell the customer service account information again, and the customer service will raise three original account security issues in turn.
  7. Accurately answer all three secret answers. After passing the identity verification, the account will be fully activated and the store download and payment functions will be restored.

3. Important core reminders

  1. Three secret security issuesAll must be correct correctly, and none of them must be indispensable, save in advance the secret answers and birthday information that came with the purchase of the account;
  2. Secrecy data is the key to unblocking and retrieving accounts. You must back up it properly. If you lose it, you will not be able to restore the account through manual channels;
  3. 解封激活完成后，第一时间登录苹果 ID 官网修改密码、重置全套密保，降低再次封禁风险。